Question 1

What type of experience should you expect at The  Wine Spa?

Accepted Answer

At The Wine Spa, we’ve created a space where relaxation meets glamour, perfect for unwinding with friends. Whether you’re indulging in a manicure, pedicure or our DIY facial bar, you can expect a pampering experience designed to make you feel fabulous.Our guests often describe us as "Disneyland for ladies," and we couldn’t agree more! With a sommelier-inspired wine list and curated tastings, exceptional hospitality, and top-notch services, every visit to The Wine Spa is an unforgettable experience. Whether you’re here to relax, refresh, or celebrate, we’re here to make your time with us truly special.

Question 2

How do I book?

Accepted Answer

To reserve your spot, simply click the booking link on our website. For group bookings, we recommend calling us at 902.414.7887, where one of our friendly team members will assist you in creating the perfect experience. Alternatively, you can email your booking inquiries to Experience@TheWineSpa.ca.

Question 3

Do you offer group bookings?

Accepted Answer

Yes, The Wine Spa specializes in group bookings! Whether you're celebrating a special occasion or simply enjoying a day out with friends, we’re here to create the perfect experience for your group. We recommend calling us at 902.414.7887, where our team will help tailor your booking to ensure it’s exactly what you're looking for.

Question 4

Will my group be together?

Accepted Answer

Always! Our unique group focus allows your group to stay together your whole stay at The Wine Spa. You can chat, laugh, and create lasting memories while getting pampered in our luxurious space.

Question 5

Can we have our services at the same time?

Accepted Answer

Yes, absolutely! We offer two options for scheduling services to suit your needs:

The Wine Spa Style: Enjoy your services one after the other, allowing you to fully relax and savor your experience.

Concurrent Services: For a quicker visit, services can be done simultaneously, perfect for when you're short on time but still want to indulge.

For the best experience, we recommend adding a note in your booking to help us tailor your services exactly as you’d like. Feel free to call us at 902.414.7887 if you have any questions or need assistance with your booking.

Question 6

Do you host private events?

Accepted Answer

Absolutely! The Wine Spa is available for private events. Whether you're hosting a celebration, corporate retreat, or any special occasion, we’ll work with you to create a memorable experience. To start planning, simply reach out to Experience@TheWineSpa.ca and we will help bring your vision to life.

Question 7

Do I need to allow dry time for regular polish?

Accepted Answer

Please allow sufficient dry time after your pedicure. For the best results, do not put your shoes on too soon. We strongly recommend bringing flip-flops or relaxing in the lounge until your polish is fully set. Rushing this step will compromise your service outcome.

Question 8

Do you accept walk-ins?

Accepted Answer

While we recommend booking your package in advance to secure your spot, we will do our best to accommodate walk-ins if we have availability.

Question 9

What is your slipper policy?

Accepted Answer

To maintain a clean and comfortable spa environment, no outdoor shoes are permitted inside the spa. Please bring your own slippers or use the complimentary slippers provided. This ensures the space stays sanitary and relaxing for all guests.

Question 10

Do you have non alcoholic drink options?

Accepted Answer

Yes! We have a variety of local non-alcoholic drink options ranging from Connected Crafts Kombucha to Benjamin Bridges Nova Zero.

Question 11

Do you serve food?

Accepted Answer

At The Wine Spa, we believe that luxury is meant to be savoured in every way. All of our packages include complimentary snacks, thoughtfully chosen to enhance your experience. Enjoy a selection of light bites, from rich chocolates and sweet treats to savoury delights—each designed to tantalize your taste buds while you enjoy The Wine Spa experience.

Planning a private event? We offer personalized catering options tailored to your needs and preferences. Whether you're celebrating a special occasion or simply treating yourself, our culinary offerings will make your experience even more memorable. Call 902.414.7887 to discuss catering options.

Question 12

Are guests under 19 allowed at the spa?

Accepted Answer

We welcome guests of all ages before 6pm. Evening bookings after 6pm are reserved for guests 19 years of age and over. Looking to host a birthday party for any age? Our semi-private glam room is the perfect destination.

Question 13

Do you offer gel polish removal?

Accepted Answer

Gel polish can be tricky to remove, so we recommend returning to The Wine Spa for safe and professional removal. This service is complimentary for gel polish applied at The Wine Spa. For gel polish applied at other locations, there is a $17 fee for removal. Please note, we do not offer artificial nail removal services.

Question 14

Do you have non-gel polish options?

Accepted Answer

Yes. We have a variety of non-gel polish options. We also carry Nail Envy polish to help nourish damaged nails.

Question 15

What is your cancellation policy?

Accepted Answer

We understand that plans can change. If you need to cancel, please let us know as soon as possible so we can offer the spot to another guest. Cancellations made more than 24 hours in advance are free of charge. However, cancellations within 24 hours or no-shows are subject to a $50 cancellation fee.

Question 16

How do I cancel my appointment?

Accepted Answer

You can cancel your appointment over the phone by calling The Wine Spa at 902.414.7887. You can also cancel by emailing your booking information to Experience@TheWineSpa.ca.

Question 17

How do I book a party?

Accepted Answer

To reserve a party or group experience, contact us directly. Call 902-414-7887 or email Experience@TheWineSpa.ca, and we’ll help you plan something fabulous!

Question 18

When are you open?

Accepted Answer

The Wine Spa is open Wednesday to Sunday, with hours varying based on demand. For group bookings, we are also available on other days—just give us a call to arrange the perfect time for your group. If you’re unable to find availability online, don’t hesitate to call us at 902.414.7887, and we’ll do our best to accommodate you and your party.

Question 19

What if I'm running late?

Accepted Answer

If you’re running behind, we understand—life happens. Please call the spa to let us know you’ll be a bit late and we will try our best to accommodate you. We may need to condense your service. We strongly recommend you allocate some extra time for traffic and parking as this is the most common cause of delays.

Question 20

Is there parking on site?

Accepted Answer

The Wine Spa does not have dedicated parking, so we do recommend that you factor in a little extra time to find parking nearby. There is a parkade at 1554 Hollis Street.

Question 21

If I’m coming to the spa with a group of friends, can we pay individually?

Accepted Answer

Yes, we can break up payments to best meet your groups needs. Just let our staff know when you are paying.

Question 22

Can I rent out the spa?

Accepted Answer

Yes, The Wine Spa is available for private rentals! Our venue accommodates up to 50 guests and is ideal for corporate events, retreats, luncheons, networking nights, wellness days, and more. We offer customizable packages, dedicated coordination, and the option to add spa treatments or wine experiences to your event.
To inquire or reserve the space, contact us by phone, 902-414-7887 or email Experience@TheWineSpa.ca!